We want you to feel confident in every purchase you make with Eagle & Rose. Please take a moment to read our Store Policies before placing your order. By completing your purchase, you acknowledge that you have read and agree to the following policies.
All orders are shipped via Australia Post and are processed on Mondays and Thursdays. Orders placed after a dispatch run will be sent on the next scheduled processing day.
If you require your order by a specific date, please contact us before placing your order.
Please note that selecting Express Post does not mean express processing. Orders are dispatched according to our regular processing schedule.
All orders are shipped via Australia Post and include Signature on Delivery as standard practice.
We strongly recommend selecting a shipping option that includes insurance for peace of mind. Insurance covers the value of your order, excluding postage and insurance costs.
Please ensure your delivery details are correct before placing your order, as changes cannot be made once your order has been submitted. Eagle & Rose is not responsible for orders affected by incorrect delivery information supplied at checkout.
Once your parcel has been lodged with Australia Post, delivery timeframes are outside our control. As we are based in regional Queensland, delivery may take a little longer than metropolitan areas. Eagle & Rose cannot guarantee delivery dates once your order has been dispatched. For the latest delivery estimates, please refer to Australia Post.
While every order is carefully packed before leaving our studio, once your parcel has been lodged with Australia Post, delivery is managed by their network. Any claims relating to loss or damage should be lodged directly with Australia Post by the customer.
Due to the nature of handcrafted jewellery and natural stones, Eagle & Rose does not offer returns, exchanges or refunds on jewellery purchases for change of mind.
Each piece is carefully inspected and securely packaged before leaving our studio. Once it has left our care, we can no longer guarantee the condition of the piece, which is why we are unable to accept jewellery returns for change of mind.
Please note that sale items, purchases made using a discount code, and personalised pieces are not eligible for return, exchange or store credit.
Clothing and apparel may be returned within 7 days of delivery for exchange or store credit, provided the item is returned in its original condition. Items must be unworn, unwashed, and returned with all original tags, packaging, and labels intact.
Please contact us as soon as possible after receiving your order if you wish to arrange a return.
Returned items must be received in saleable condition. If an item is returned that does not meet the above requirements, it will be returned to the customer at their expense.
Return postage costs are the responsibility of the customer.
If you are returning an item for exchange, please include a prepaid self-addressed Australia Post satchel. If a prepaid satchel is not provided, return postage will be invoiced before your exchanged item is sent.
If your order arrives faulty, damaged in transit, or is not as described, please contact us as soon as possible so we can work with you to resolve the issue.
General wear and tear, markings, or changes that occur through normal use are not considered faults.
We encourage you to carefully read each product description, including measurements, sizing information and product details before placing your order. If you have any questions, please get in touch - we're always happy to help.
