We want you to feel confident in every purchase you make with Eagle & Rose. Please take a moment to read our Returns & Refunds Policy before placing your order.
Due to the nature of handcrafted jewellery and natural stones, Eagle & Rose does not offer returns, exchanges or refunds on jewellery purchases for change of mind.
Each piece is carefully inspected and securely packaged before leaving our studio. Once it has left our care, we can no longer guarantee the condition of the piece, which is why we are unable to accept jewellery returns for change of mind.
Please note that sale items, purchases made using a discount code, and personalised pieces are not eligible for return, exchange or store credit.
Clothing and apparel may be returned within 7 days of delivery for exchange or store credit, provided the item is returned in its original condition. Items must be unworn, unwashed, and returned with all original tags, packaging, and labels intact.
Please contact us as soon as possible after receiving your order if you wish to arrange a return.
Returned items must be received in saleable condition. If an item is returned that does not meet the above requirements, it will be returned to the customer at their expense.
Return postage costs are the responsibility of the customer.
If you are returning an item for exchange, please include a prepaid self-addressed Australia Post satchel. If a prepaid satchel is not provided, return postage will be invoiced before your exchanged item is sent.
If your order arrives faulty, damaged in transit, or is not as described, please contact us as soon as possible so we can work with you to resolve the issue.
General wear and tear, markings, or changes that occur through normal use are not considered faults.
We encourage you to carefully read each product description, including measurements, sizing information and product details before placing your order. If you have any questions, please get in touch - we're always happy to help.
