All orders are shipped via Australia Post and are processed on Mondays and Thursdays. Orders placed after a dispatch run will be sent on the next scheduled processing day.
If you require your order by a specific date, please contact us before placing your order.
Please note that selecting Express Post does not mean express processing. Orders are dispatched according to our regular processing schedule.
All orders are shipped via Australia Post and include Signature on Delivery as standard practice.
We strongly recommend selecting a shipping option that includes insurance for peace of mind. Insurance covers the value of your order, excluding postage and insurance costs.
Please ensure your delivery details are correct before placing your order, as changes cannot be made once your order has been submitted. Eagle & Rose is not responsible for orders affected by incorrect delivery information supplied at checkout.
Once your parcel has been lodged with Australia Post, delivery timeframes are outside our control. As we are based in regional Queensland, delivery may take a little longer than metropolitan areas. Eagle & Rose cannot guarantee delivery dates once your order has been dispatched. For the latest delivery estimates, please refer to Australia Post.
While every order is carefully packed before leaving our studio, once your parcel has been lodged with Australia Post, delivery is managed by their network. Any claims relating to loss or damage should be lodged directly with Australia Post by the customer.
